How It Works
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How does it work?
1. Book your adventure
Pick your outdoor sport, choose your favorite destination and book the experience. All the trips are created and manage by local certified guides in amazing locations. Are you ready for adventure?
2. CHECK YOUR DEPARTURE STATUS
While many of our departures are guaranteed to proceed, some require a minimum number of participants to be confirmed. Specifically, departures fall into one of three categories:
Should you book a departure that is either PLANNED or ALMOST CONFIRMED, no worries! We will send you an email as soon as your departure is confirmed, and this usually happens very quickly!
3. Meet your group
Once you book your flights, log-in to your account and do the online check-in. Let our local partners know what time you arrive, the equipment you need, any food allergies and anything else you think is necessary to know. We'll also create a Whatsapp group where you can communicate directly with our local partners and get to know your fellow travel companions :)
4. Enjoy your trip
Time to go hiking, climbing or skiing in those amazing destinations around the world. Share these incredible experiences with your new sport mates and be ready for lots of adventures!
I want to know more about:
Experience and fitness level
What's included
Departure's status
Payment options
What happens once you book
In case of bad weather, guides' illness or trip not confirmed
Cancellation policy
The community
Contact us
Experience and fitness level
Every tour has 3 levels of experience and fitness levels required. Experience levels refer to your technical skills in the sport. While Fitness levels refer to how physically demanding is the tour.
What's included
Departure's status
Every departure on the website has a status. A departure is set to leave only if the status is "Confirmed". There are 4 status and they are the following:
Planned
The experience is ready to be booked, but we haven't reached the minimum number of people for the experience to depart.
Almost Confirmed
We are missing just another couple of people to confirm the departure!
Confirmed
We reached the minimum number of people and the trip is ready to depart. You just need to book your spot and buy the flights.
Sold Out
Uff, it's too late now! All spots for this departure are booked. Please join the wait list or find another departure
Payment options
Credit / Debit Card
Mastercard; Visa; Maestro; American Express.
Bank Transfer
You can do a direct transaction from your bank to ours using provided details; ideal for larger purchases. Processing time varies (1-3 business days), with order processing upon fund receipt.
Deposit
You can secure your spot by only paying a deposit (check the experience page for the deposit amount). The balance is always due 60 days before the departure date.
What happens once you book
Check the departure's status
Login into your personal area > my bookings. Look your upcoming departure and check its status.
Wait for "Confirmed" and organize travel
Once the departure status is "Confirmed", you will receive a confirmation email and you will be added to a WhatsApp group with the rest of the group. At this point, you can buy the flights or book the transfers to get to the meeting point. We'll meet you there!
Complete self check-in
Starting from 3-weeks before the departure, you can complete the check-in by logging into your personal area > my bookings. If you do not complete the check-in, you could be prevented from joining the experience.
Time to depart!
Pack-up, it's time to leave for your adventure! Meet us at the meeting point and join your fellow adventure mates.
Join the community!
Your adventure came to an end, but don't worry. As a fellow Mapo Tapo traveler you can access our exclusive WhatsApp community. Here you can stay in touch with your departure's group and you we share initiatives, new experiences and discounts. Come join us!
In case of bad weather, guides' illness or trip not confirmed
In exceptional circumstances such as bad weather, illness of the Guide, or trip not confirmed two weeks before departure, we will propose you one of the following alternatives:
Guide's Replacement
The former guide to be replaced by another guide with at least equivalent certification for the performance of the Tour.
Alternative Tour
The agreed itinerary is substituted by a similar itinerary with equivalent Experience and Activity level.
Tour Postponement
The tour is postponed to a later date in agreement with the participants and the guide. We'll do our best to satisfy all request.
Cancellation
You can ask for a refund according to the conditions expressed in our Cancellation Policy
Cancellation policy
If you need to cancel your booking more than 60 days prior the departure date, you have two options:
If you need to cancel your booking less than 60 days prior the departure date you can activate the cancellation insurance and get a cash refund equal to what you paid minus insurance fees.
You can read more about cancellation policy on our terms & conditions.
Join our community
On Instagram you can find your daily dose of inspiration for your next outdoor adventures...and yes, we do lots of meme
Get Inspired
On the WhatsApp community we share trips infos, exclusive initiatives and discounts. Here you can also meet fellow outdoor adventurers!
Join Community
Contact us
Need some help? Contact one of our operators, we will be happy to help you as quickly as possible!
© Mapo Tapo - Mapo Tapo S.r.l - Viale Piceno, 6 - 20129 Milano (MI)
Tour Operator - Vat no 11336700965 - Reg. Impr. Milano 07-08-2020 no 11336700965
Liability Insurance: Policy no. 505384275 - ALLIANZ
Travel Guarantee: FONDO CONSORTILE DI GARANZIA - Vacanze garantite - cert. no 2023091573AT
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Information obligations for public grants: state aid and de minimis aid received by our company are contained in the National Register of State Aid pursuant to art. 52 of Law 234/2012
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